Terms & Conditions

User Agreement

The following terms and conditions listed describe all the terms of which thelocalmart.sg dictate to you of which you should read through and accept before continuing with the use of our services on the website.


Welcome to thelocalmart.sg which is the property of and managed by Chong Pang City Merchant & Hawker’s Association, a registered society of UEN No. S92SS0056J, registered with the Registry of Societies in Singapore.

By using thelocalmart.sg including any of its related sites and services via those made available by hyperlinks, you agree to this User Agreement and will abide by the terms laid out.

This agreement is in effect as of January 1st, 2019 and applies to all current and new users.

Your Account Security

By using this Website, you are solely responsible for ensuring the the confidentiality of your buyer/seller account and password. You also agree to accept all and sole responsibility of any activities that take place under your account.

We reserve the right to refuse service to you, terminate your account, remove or edit any content put up by you as well as cancel orders at our sole discretion.

Prohibitions of this Website

User shall not:

  1. Post any inappropriate or prohibited content or item under the jurisdiction of the Republic of Singapore within any category or area of our website
  2. Infringe or violate any laws under the jurisdiction of the Republic of Singapore
  3. Post false, inaccurate, misleading, defamatory, or libellous content within this website
  4. Carry out any actions that may undermine the feedback and ratings systems on this website
  5. Copy, modify, or distribute content from our website as well as infringe on the Company's copyrights and trademarks
  6. Use existing user accounts or create new user accounts in order to circumvent or avoid buying or selling limits, restrictions, holds or other policy consequences

Violations of the above stated may see us suspending/terminating your account or in certain situations, carry out appropriate legal actions against you

Purchase and Payment

Buyers bears the sole responsibility of their own purchases. You should therefore be detailed in your reading and understanding of all listed product information, terms and conditions and any other further details listed by the seller before proceeding with any purchase and payment.

We will not bear responsibility for any loss or damages to the buyer that may arise from wrong shipping and payment information entered by the user.


Delivery is currently carried out by each individual seller.

Upon verification of completion of payment from the buyer on a purchase, we shall notify the seller to proceed with the delivery procedures.

The seller is solely responsible for ensuring that the buyer receive their purchased items within the time frame specified on the product detail page. The seller shall bear all liabilities and we may take necessary actions deemed fit against the seller and act in accordance in the event of failed deliveries and that the transaction has to be cancelled due to reasons not attributable to the buyer.

The buyer is to ensure all delivery information is accurate to facilitate delivery by the seller.

Return and Refund

Buyer is to refer to Refunds/Returns page for more information.

As a general rule of thumb, all perishable products namely fresh fruits and vegetables, meat and seafood, and not limited to those, are not eligible for any returns and refunds. However, in the event of a dispute such as wrong product being delivered, buyer can contact the E-Marketplace or the individual seller or alternatively, refer to Refunds/Returns page.

Buyer is to also note all terms & conditions listed by the individual Seller pertaining to Refunds and Returns which will usually be listed under Seller’s product listings.

Seller’s Account

Sellers are responsible for the proper management of their seller accounts that includes the managing and ensuring of all relevant information pertaining to seller information, pricing details, product descriptions and delivery procedures.

Sellers must ensure that the listed price of the item should be all-inclusive besides shipping fees which will also be clearly listed to the buyers via delivery options if any. In no way shall the item have any unforeseen costs that the seller will levy on the buyer.

Sellers agree that we may at our discretion organise marketing and promotional activities in order to promote increased awareness of our website as well as induce transactions between buyers and sellers. In the process of organizing such activities, we will exercise the options of reducing basic fees such as offering free delivery across the website for all sellers and their items. We may also approach sellers to actively partake in such activities by offering their own promotions such as reduced pricing of their items.


We may deduct from the Settlement Amount any expenses or loss to the E-Marketplace due to sellers. To protect against the risk of liability, payments of the Settlement Amount may be subject to holds at our discretion.

International Trading

We do not offer any international trading yet. All buying and selling activities for this website is currently offered within Singapore only.

Service Fees

The website is free to join. We do not charge buyers any fees of sorts in any purchase carried out on this website.

We do not charge sellers for listing items on this website. However, there will be fees for completed transactions that the seller must take note of.

The fees include a 2% commission charge for every transaction. The seller also needs to bear the PayPal transaction fees of 3.9% + $0.50 per transaction if any.

Transaction Settlement

All completed transactions will be processed into the designated bank account of Chong Pang City Merchant & Hawker’s Association before settlement with the seller.

Other Businesses such as Partnership Marketing

From time to time, we may promote marketing campaigns that include but are not limited to the following such as sales and promotions together with third party companies. We will not provide your information to any third parties. We will however not be liable for actions that you take on third party sites that you may have access via links on our website.


In the event of any dispute between yourself and any other user of the website, be it another buyer or seller, you will not hold us (thelocalmart) liable of any claims, demands and damages.


Please refer to our Privacy Policy.


You will indemnify and hold us (all related personnel under Chong Pang City Merchant & Hawker’s Association including the executive committee, employees and members), harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

No Warranty

You will not hold us responsible for other users' content, actions or inactions, or items they list, including things they post. We only provide an online marketplace for buyers and sellers and facilitates transactions between such buyers and sellers.

We are only responsible for operating and managing the website and makes utmost efforts in order to maintain efficient and effective services.


This website acts in accordance to the laws of the Republic of Singapore.

Future Amendments

Our terms of use may change over time.

We may amend this User Agreement at any time. Users of our website should make the effort to keep up-to-date with the User Agreement.

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